IPitomy’s ACD leverages all the advantages of IP to maximize user productivity and ensure callers experience the ultimate in customer service ... both of which translate into improved business performance and an optimal ROI.
Virtual Call Centers – utilize the best agents regardless of where they are at home or in different geographic or branch office locations
Skills-Based Routing – match the caller’s needs to the available agent best suited to handle the call Multiple Queue Assignments – increase productivity and capacity by equipping agents with the information
they need to effectively handle a variety of call types
Overflow & Load Balancing – respond to fluctuations in call volume by automatically enlisting additional agents or groups when user-defined thresholds are breached
IPitomy Call Manager - Agents and supervisors are aware of call center activity at all times. Powerful coaching and recording features are available for state of the art performance and adherence to regulatory requirements.
Queue Statistics – Available reporting for monitoring of agent activity, answered/unanswered calls, total calls, Average wait, average length, max/min length and more plus individual agent stats.
IP ADVANTAGES IN THE CALL CENTER
IPitomy’s Call Center Solution provides plenty of flexibility to build and deploy the best team available, regardless of geographical barriers. Agents can work in any number of branch office locations, work from home or anywhere there is a branch connection or WI-FI coverage.IPitomy’s IP PBX with ACD makes the most of all that an open-standards, IP-based platform has to offer, including full support of affordable SIP-based trunking as well as traditional PSTN services. Among the benefits of implementing IPitomy’s IP PBX with ACD:
IPitomy’s open-standards based solution offers protection against obsolescence and enterprise-grade features at a fraction of the cost. IPitomy’s support for SIP trunking means your business can take full advantage of lower cost telecommunications services and increased bandwidth.